Terms & Conditions

Last updated: September 2025

Pia Luzzi Coaching / Motherlution – Terms & Conditions of Service
Services: Health Coaching, Matrescence Coaching & Guidance, Pilates (in-person & virtual), and related programs (collectively, the “Services”).

1. General Provisions

All terms related to the provision of services are set out in this Agreement. No verbal agreements or representations outside this Agreement are valid.

Clients attending virtual sessions must ensure a safe space free from obstructions, sharp objects, and trip hazards.

Pia Luzzi Coaching reserves the right to change operating hours, services, fees, and charges at any time. Notifications will be provided via newsletter, website, studio notices, or email.

Clients must update Pia Luzzi Coaching with any changes to contact details, bank accounts, or other relevant information.

Clients will receive marketing communications (e.g., newsletters) electronically and may opt out at any time.

Sessions may be recorded for legal purposes. These recordings will not be made public without your explicit consent. With your consent, selected recordings may be shared internally with other clients as part of the services offered by Pia Luzzi Coaching/Motherlution.

2. Membership & Packages

Pilates Membership:

  • Billed monthly over 12 months per year.

  • The monthly fee covers all Pilates services, including online live sessions, private and group classes, and is fully inclusive.

  • Up to 6 weeks of Off-Times occur annually (e.g., during Pia Luzzi Coaching’s vacation periods). These breaks are already included in the monthly fee, and no additional charges or refunds apply.

  • During Off-Times, online live services are not available; alternative content or recordings may be provided optionally.

  • Membership entitles participation in all offered Pilates services during the remaining 46 weeks of the year.

Coaching Membership:

  • Billed monthly and covers all Coaching services.

  • No Off-Times are included; if Pia Luzzi Coaching takes vacation or is unavailable, memberships will be paused accordingly.

Pilates & Matrescence Packages (e.g., 4-week packages):

  • Are fully paid with a one-time payment.

  • The payment covers all included sessions and services for the duration of the package.

  • Packages are not affected by membership Off-Times or pauses, as they have a fixed duration and single payment.

3. Cooling-Off Period & Cancellation

Clients entering into a Minimum Term Agreement have a 14-day Cooling-Off Period from the date of signing. During this time, clients may terminate the Agreement in writing.

Charges during Cooling-Off:

  • Cost of services provided during this period

  • Administration Fee of €40

Pia Luzzi Coaching may cancel your course package if:

  • You breach Rules or Code of Conduct

  • Your behavior in classes is unacceptable

  • Management deems it necessary for other reasons

Pia Luzzi Coaching reserves the right to refuse future services in these circumstances.

4. Sickness or Incapacity

If unable to continue due to medical/physical incapacity, a medical certificate must be provided.

Cancellation charges include:

  • Cost of services already provided

  • Administration Fee of €40

5. Bookings & Appointments

If unable to attend a session:

  • Private sessions: full fee if canceled less than 24 hours in advance

  • Semi-private / Group sessions: non-refundable, non-reschedulable

6. Physical Condition & Medical Disclaimer

Clients must inform Pia Luzzi Coaching of any changes in health, fitness, or pregnancy.

Advice provided does not constitute medical diagnosis or treatment. Obtain medical advice before starting any program.

7. Assumption of Risk

Participation may involve strenuous activity and risks, including injury, illness, or property damage.

Clients warrant they are physically able to participate and have no medical condition preventing participation.

Clients accept all risks, including those arising from Pia Luzzi’s negligence.

8. Limitation of Liability

Clients release Pia Luzzi Coaching from liability for damages, injuries, or losses arising from participation to the fullest extent permitted by law.

Pia Luzzi Coaching is not liable for property loss or personal injury except in cases of gross negligence.

9. Payment Terms

Payments may be one-time or monthly via credit card.

Clients are responsible for updating payment details. Any fees for failed payments or debt recovery are the client’s responsibility.

Pia Luzzi Coaching may suspend or cancel services for unpaid fees. A reasonable administration fee may apply for overdue accounts.

10. Code of Conduct & Behavior

Clients must adhere to the Code of Conduct, maintain safety, and comply with health & safety regulations.

Unacceptable behavior may result in written warning or termination of services.

Pia Luzzi Coaching/Motherlution Terms & Conditions of Service (Pilates – virtual & in-person)

Pia Luzzi Coaching/Motherlution (we, us and our), has developed and makes available Health Coaching, Matrescence Coaching, Pilates and related programs to clients (our Services).

IN-PERSON / REMOTE PILATES SESSIONS (live and pre-recorded online sessions)

  1. No one has made any representations (whether verbal or written) to induce you to enter this Agreement and that no verbal agreements or understandings have been made with Pia Luzzi Coaching. All terms in relation to the provision of services are set out in this Agreement.

  2. Students attending virtually should exercise diligence in considering a suitable space free from obstructions, sharp objects and trip hazards.

  3. Pia Luzzi reserves the right to change hours of operation, services offered and all fees and charges, at any time, at its sole discretion and without prior notice to you. Any such changes will be notified to you through either a newsletter published from time to time, the website, notices in the studio and/or mailing / emailing to your last known address.

  4. You must inform Pia Luzzi of any change in your contact details, bank accounts or credit card details for payment, or any other information relevant to your use of the services.

  5. You will receive opt-out marketing correspondence via electronic transmission on a regular basis which may include (but is not limited to) newsletters and promotional material. You may unsubscribe at any time.

  6. Sessions will be recorded for legal purposes and will not be used for public use without your consent and knowledge.

COOLING-OFF PERIOD & CANCELLATION OF COURSE PACKAGE

  1. Except to the extent that consumer laws provide you with more generous cooling off terms, where you have entered into an Agreement for a Minimum Term, there is a fourteen (14) Day Cooling-Off Period that begins on the (Join) date the agreement is signed, during which time you may terminate your agreement by delivering written notice to Pia Luzzi. The following charges will apply:

    • (a) The cost of services provided by Pia Luzzi Coaching to you during this Cooling Off Period, and;

    • (b) An Administration Fee of 40,- EUR.

  2. Your course package may be canceled by Pia Luzzi, if you do not adhere to the Rules and Regulations, your behavior in online classes is deemed unacceptable, or for any other reason that the management of Pia Luzzi Coaching decides is applicable. Pia Luzzi Coaching reserves the right to refuse future services to you in these circumstances.

SICKNESS OR INCAPACITY

  1. If you become unable to continue the Pilates Course or Coaching by reason of medical/physical incapacity, you will need to provide Pia Luzzi with a medical certificate from a qualified medical practitioner, clearly stating that you are unable to exercise/attend.

Any cancellation will include the following charges:

  • (a) The cost of services already provided by Pia Luzzi, and;

  • (b) An Administration Fee of 40,- EUR.

BOOKINGS AND APPOINTMENTS

  1. If you are unable to attend a scheduled session booking or appointment, fees may apply.

  • i. Private Pilates sessions - you will be charged the full fee for the session if you cancel less than 24 hours in advance of the scheduled session start time.

  • ii. Pilates Semi-Private and Group Sessions - Sessions are not able to be canceled or rescheduled. If you are unable to attend your scheduled session you will not receive a refund or credit.

PHYSICAL CONDITION

  1. You must notify Pia Luzzi of any change in your health and fitness (including pregnancy) so that your training regime can be appropriately modified.

  2. Any advice and/or recommendation by Pia Luzzi is not intended to constitute medical diagnosis or treatment, nor should it be relied on as a suggested course of medical treatment for a particular condition. If you are in doubt, you should obtain medical advice prior to commencing any exercise program.

ASSUMPTION OF RISK

  1. You are aware that your participation in Pilates sessions conducted by Pia Luzzi may involve strenuous activity and special risks.

  2. You warrant that you are physically able to participate in any sessions or fitness programs in which you have chosen to participate and have not been advised otherwise by your medical practitioner. You further warrant that you have no pre-existing medical condition that would otherwise prevent you from participating in any sessions or fitness programs. You understand that you will be engaging in activities that may involve risk of personal injury or illness and which may also involve the risk of economic/property loss and damage. You also understand that there may be risks involved that are not known to you or to Pia Luzzi or may not be foreseen or reasonably foreseeable at this time or at the time of participating in the sessions/fitness program. You assume the foregoing risks including risk of any negligence by Pia Luzzi and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with the participation in classes/fitness programs by you, or any minor/person under your supervision, care or control.

LIMITATION OF LIABILITY

  1. You hereby release and forever discharge Pia Luzzi from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses howsoever arising that you may have incurred arising from or in connection with your participation in Pia Luzzi's Coaching/classes/fitness programs to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of Pia Luzzi.

  2. You agree that Pia Luzzi will not be liable for any loss or damage of any of your (or your guest’s or children’s) property except where caused by the gross negligence of Pia Luzzi. Further, Pia Luzzi will not be liable for any death, personal injury or illness occurring in in-person and/or online classes, except to the extent that it arises from the gross negligence of Pia Luzzi.

PAYMENT TERMS

  1. A one-time or monthly payment may be paid by a credit card.

  2. Should you fail to inform Pia Luzzi of changes to your payment details or your payment details are declined when Pia Luzzi processes a payment, you assume responsibility for fees incurred by Pia Luzzi seeking payment to which they are contractually entitled. You also assume all debt recovery costs incurred by Pia Luzzi in the event of non payment for services.

  3. Should any payments, fees or other debts remain due but unpaid from any source, Pia Luzzi may suspend your use of the (online) services until all fees and other debts are paid in full. If payment is not received, your use of the (online) services may be canceled. Pia Luzzi engages the services of a Debt Collection agency to manage client accounts with an outstanding debt and reserves the right to invoke a reasonable Administration Fee on overdue accounts.

CODE OF CONDUCT

  1. You must adhere to the code of conduct to maintain a safe and enjoyable environment. Please respect the wellbeing and safety of each other while in the (virtual) space and comply with Occupational Health and Safety requirements. If you are in breach of the Code of Conduct, Pia Luzzi reserves the right to terminate your access to services and take further action if deemed appropriate.

BEHAVIOR

  1. If your behavior is deemed unacceptable in the shared (virtual) space, you may receive a written warning and future actions may result in termination of your use of the services.